Curriculum Vitae
Analyst with a track record in successfully designing, developing, and delivering innovative evidence-based solutions to business problems in a multimillion pound service and PRINCE2® Practitioner with experience managing multi-year projects at the intersection of research and practice.
Career History
Development Officer, Coventry City Council Coventry, UK 2009-Present &
Analyst (Life Chances), Coventry City Council Coventry, UK 2007-2009
- Developed bespoke information systems to inform business objectives and identify opportunities for better service delivery. This included a decision support framework to support client-led commissioning; an integrated case and financial recording system for leaving care and disability services; and a case management system for a multi-agency panel.
- Analysed data on key performance indicators and prepared reports for elected members, senior officers and central government. This provided business intelligence to deliver services that improve outcomes for children and young people in line with Value for Money principles.
- Revamped local policies and procedures for placements and leaving care services. This ensured fairness and equality in service provision and contributed to eliminating a significant overspend.
Development Associate, Loughborough University Loughborough, UK 2006-2009
- Pioneered an innovative management information system, the Cost Calculator for Children’s Services, as part of a Knowledge Transfer Partnership to promote greater cost-consciousness in Coventry City Council. This improved decision-making and identified savings in planning and commissioning across education and social care in the region of £500,000 over three years.
- Established a robust set of unit costs for education and social care services in Coventry.
Project Assistant, Economic and Social Research Council Swindon, UK 2005-2006
- Conducted a market research survey for the Local Authority Research Council Initiative. This reached over 1,500 new contacts, delivered a 25% increase in the number of subscribers over three months and identified the seminar series as a potential new revenue stream.
Education
Loughborough University, UK 2008
Master of Research (MRes) with Distinction in Social Sciences Research
Chartered Management Institute, UK 2008
NVQ Level 4 in Management
University of Bath, UK 2005
BSc(hons) in Economics and International Development (Upper Second-Class Honours)
West Island School, Hong Kong 2002
General Certificate of Education Advanced Level (A, B, B) & Advanced Subsidiary Level (A, B)
Skills
Computing
Microsoft Office (Word, Excel, PowerPoint, Access); Adobe Creative Suite (image, audio and video editing), SPSS Statistics; web design and web development using standards-compliant XHTML, HTML and CSS; Visual Basic for Applications (elementary)
Languages
English and Cantonese (fluent), Mandarin Chinese (conversational); Chinese typing
Interests and Activities
Positions of Responsibility
- Web Officer, Cambridge University United Nations Association Cambridge, UK 2006-2007
- Treasurer, Catholic society Bath, UK 2004-2005
- IT & Publicity Officer, Chinese, Catholic, Economics societies Bath, UK 2003-2005
Music
ABRSM Piano Grade 8 (Merit), Music Theory Grade 5
Travel
Avid traveller with a global perspective and local experience. Destinations include trips across the Asia-Pacific region, volunteering in China and backpacking in Europe.